The easiest way to increase your sales is to get some of your existing customers to buy more. After all it they are already familiar with you and your business. Presumably you have treated them well and they are confident that your goods or services. They know where you are, and are familiar with your ordering, payment and delivery procedures.

Compared to attracting a brand new customer who has never previously used you, getting an existing customer to make another purchase is a piece of cake. While this is true and easy to understand, many businesses spend the majority of the marketing effort chasing new customers. Now it is always important to bring in new customers, but it is often more profitable to focus at least part of your ongoing marketing on existing customers.

One of the best ways to build a positive relationship with your customers, but keeping in close touch with them via email and text messaging.

In doing so, you have the ability to communicate special deals and offers to customers who join your “insider” club or membership program. Properly run permission based email and texting campaigns avoid overwhelming members with a lot of garbage emails or texts, but still keep in frequent touch with insights, coupons and general information that will be of interest and value to your customers.

Well done efforts turn customers into missionaries for your business. They feel an identity with your success and are more likely to refer new customers to you. In effect your attention to your existing customers may well be one of the best ways to also market to new customers.

You can do similar things on the social media networks like Facebook. It takes a bit of attention to run such campaigns effectively. In many markets you can find consultants who will help manage these efforts for you.

Email may represent the strategy of the past, but today more of your customers have email accounts than have and use texting. This is particularly true if yours is an older demographic. In the future, the trend is clearly toward texting. Mobile phones are everywhere, and increasingly they are growing in capacity.

Within a few years, today’s smart phones will be ubiquitous and will serve as peoples primary access point to email and text. The message for those who are designing marketing plans for their existing customers it to pursue both venues. But get ready for mobile. A major move is coming in the next year or two and you want to be ready to take full advantage of that trend.

The key first step in any email or texting campaign is to get your customers to sign up for your list. To do so you will want to make them an offer to encourage them to join. Few will want to sign up just to sign up to a list. You want to entice them into joining a membership option that offers them special treatment. And then you want to make sure that membership has its advantages.

The advantage to you is an increased ability for you to build a relationship with your customer and to share with them special deals and offers at virtually no additional cost to you. An email or text has no postage or printing costs associated with it.

It is also quick and direct. And properly presented, your customers will see it not as an advertisement you are sending them, but a favor. Special treatment.

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